![]() ![]() QuickBooks is working as designed, and changes in the transaction setup may occur when there are updates. Allow me to chime in and clarify things about adding a flat rate to transactions in QuickBooks Online. I can see the importance of the missing feature when entering invoices in the system. You can always get back to this thread if you have other QuickBooks concerns. Let us know how things worked for you, apb24. Enter the error message in the description box, and select Continue.Īdditionally, I've added this guide to help you receive customer payments and enter them into your account: Record invoice payments in QuickBooks Online.Click the Search tab, and click Contact Us.They have the tools to pull up, conduct further research, and create an investigation ticket if necessary. However, if the flat rate option is still missing, I'd recommend contacting our Customer Care Team. Once it works from there, go back to your regular browser and clear its cache. This could be an issue with the browser that you're using. If the same thing happens, you can try using a different browser. Mozilla Firefox and Microsoft Edge: Ctrl + Shift + P.You can use these keyboard shortcuts to open one: Thus, I'd suggest opening your QBO trial account in a private browser. To help you fix this, let's perform some troubleshooting steps to identify any browser-related issues. Sometimes stored cache files within your regular browser can cause an interruption in using our features. ![]() I'm here to help you rectify this issue and ensure this gets resolved immediately. Thanks for reaching out to the Community forum, apb24. ![]()
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